Help Desk (NOC) Contracting for Aig's National Multi-Service Network and After-Hours Care for Critical Services

Description

Panama has received financing from the Inter-American Development Bank (IDB) to partially finance the cost of the "Panama Digital" program. This International Public Tender (IPL), managed by the National Authority for Government Innovation, invites eligible bidders to submit bids for the procurement of specialized technological services.

Scope of the offer
- Service required: Hiring of a Help Desk (NOC) for the National Multiservice Network.

- Specialized support: Provision of after-hours care for services considered critical by the institution.

- Regulatory framework: The process will be carried out in accordance with the International Public Bidding (IPL) procedures established in the IDB's procurement policies.

Qualification requirements and assessment points
- Evaluation criteria: The specific qualification requirements are formally listed in the specifications of the request for offer of the process.

- National Preference: For this international contracting process, no Margin of Preference will be granted to national contractors or APCAs.

- Sustainability of the offer: All proposals must be accompanied by a Declaration of Maintenance of the Offer.

Note: Tender documents and terms of reference are available in the official language of the country.