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Outsource2LAC 2024

Outsource2LAC 2024 | Plenary Session VII: Shared Services Reimagined: From Cost Centers to Global Capability Hubs

Shared Services have undergone a dramatic evolution, transitioning from basic back-office support to becoming Global Delivery Centers (GDCs) that drive core business functions, innovation, and AI-driven transformation. This shift enables companies to relocate key operations, develop cutting-edge technologies, and reinvent themselves by harnessing the power of AI. This transformation is driven by several factors, including the desire to reduce costs beyond simple savings, increase efficiency through optimized processes and technologies, and access specialized talent pools with expertise in areas such as AI and data analytics, as well as finance, legal, human resources, and accounting. When considering locations for GDCs, companies prioritize access to qualified professionals (particularly in AI/ML), reliable technological infrastructure, a stable business environment, and supportive government policies. The panel, composed of industry leaders, will delve into these factors and discuss how Latin American and Caribbean countries can attract GDC investments by fostering innovation and implementing policies that encourage companies to establish these centers. They will also share valuable insights on how to overcome challenges such as cultural differences and maintain consistent quality standards in global operations.

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