Gilberto Coronado

Gilberto Coronado Polanco is a senior executive, entrepreneur, and business strategist with a consolidated 15-year track record leading international commerce and global service outsourcing operations in the Dominican Republic. As the founder and CEO of Coronado International Telecard Center, S.R.L. (CITC), he has successfully directed the conceptualization, commercial deployment, and operational management of contact centers tailored to the United States market and the broader Latin American region. Strategic Leadership & Operational Focus His leadership style is characterized by a rigorous focus on business viability, corporate compliance, and the design of high-efficiency operational models. Under his executive direction, CITC has consolidated a specialized boutique framework, structuring highly efficient cells of 5 to 10 dedicated agents per project. This focused methodology guarantees strict Quality Assurance (QA), direct management oversight, and full alignment with international Service Level Agreements (SLAs), while managing a qualified workforce of 50 corporate employees. Infrastructure Resilience & Business Continuity As the primary representative of CITC before chambers of commerce and production, he has spearheaded critical infrastructure investment projects in the prime business district of Naco, Santo Domingo. Driven by a vision focused on risk mitigation and global business continuity, he coordinated the integration of high-availability telecom systems combining enterprise fiber-optic connectivity with active Starlink satellite broadband redundancy. This robust setup guarantees 100% operational uptime for foreign commercial partners, cementing CITC's position as a highly reliable nearshore provider of omnichannel solutions (Voice, Live Chat, Email, and Virtual Assistance).