Mario Gallardo

Project Management Innovator with 8 years' experience driving world class customer satisfaction teams in a bilingual multi channel contact center, process improvement specialist, kick-starter of multiple call center projects within a multi billion dollar company, leveraging homegrown business analysis tools, architect of a management information system, expert recruiting, training, developing professional teams and tailoring staff retention programs, empathetic transformational leadership style and business synergies creator. Workforce management expert directing a team of programmers and analysts with a low operational budget focus and a clever understanding of the millennials generation of customers and employee landscape, SLAs and KPI driven, IT savvy; programmer of PHP, Javascript, HTML and CSS, bootstrap and open source technologies such as MySQL and apache web server.