Focus Services LLC
USA
3000 employees
Established in 1995
Company description
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Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has over 3,000 employees working in 8 Focus facilities, both domestically and internationally. With over 17 years of experience and call center sites across the globe, Focus Services has become one of the fastest growing call centers in the world by providing low cost, high quality outsourcing solutions. With industry leading technologies and an innovative workforce, Focus has built strong, collaborative and effective relationships with partners across mulitple industries ranging from small businesses to Fortune 500 companies. Focus Services ensures that its employees meet the highest standards established by Focus and its partners. To meet these standards, employees are subject to drug testing and a criminal background check. Additionally, Focus and its partners verify that every employee is legal to work in the United States. Focus provides the only complete solution with on-demand applications, global agents, and proven best practices that deliver breakthrough results. Focus’ innovative outsourcing solutions provide greater performance, flexibility, scalability and control than traditional call center technology providers, leading to long and successful partnerships.
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Products and Services
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Commercial information
Main customers:
CenturyLink, Time Warner Cable
Certifications:
PCI Compliance Certification
Affiliations:
American Chamber of Commerce - El Salvador
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