About me
Over 15 years of experience in the global outsourcing industry in roles ranging from vendor account management and quality/risk management through strategy, service delivery and strategic sourcing governance. Strong people management, relationship management and contracting skills.
Specialties: Outsourcing strategy, deal-making, relationship management/optimization and call center/business process outsourcing. Strategic Advisory Board member for the International Association of Outsourcing Professionals (IAOP) and co-chair of the Voice of the Customer chapter.
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